T.O.S
Effective date:
These Terms of Service, including the Acceptable Use Policy and Service Level Agreement below (the “Terms”), govern services provided by AceRDP LLC, a Wyoming limited liability company, at 1621 Central Avenue, Cheyenne, WY 82001, United States (“AceRDP,” “we,” “us,” or “our”). Our website is https://acerdp.io.
Support and contractual notices: [email protected]. Abuse reports and requests for approval of restricted activities: [email protected]. You may also contact support through your account’s ticket system.
The person or business ordering services is the “Customer” or “you.” You must accept these Terms during registration or checkout before purchasing services. An order is accepted when we confirm it or provision the ordered service. Keep a copy of these Terms and your order confirmation.
An individually agreed written contract takes precedence over these Terms to the extent of a conflict. Order-specific specifications determine the purchased resources, location, price, and service period. The Privacy Policy explains personal-data handling; it does not replace these Terms or any required data-processing agreement. Mandatory legal rights take precedence over all contractual provisions.
Account holders must be at least 18 years old and legally able to enter into this agreement. A person acting for a business must have authority to bind it. Routine age verification is not performed, but we may request reasonable evidence of eligibility, identity, authority, payment ownership, or intended use when needed to investigate fraud, abuse, or legal compliance.
Provide accurate registration, billing, and contact information and keep it current. Do not impersonate another person, use stolen payment methods, conceal a sanctioned beneficiary, or provide false documents. We may refuse or restrict services where legally required or where a documented fraud or security risk cannot reasonably be resolved.
You are responsible for protecting credentials, API tokens, console access, and any access delegated to others. Notify us promptly of suspected compromise. You must not evade restrictions by creating replacement accounts, moving activity to another server, changing identities, or using a reseller.
We provide virtualized remote desktop, virtual server, and related hosting services with the specifications stated in your order. Network capacity are shared unless expressly sold as dedicated. A stated port speed is a connection capability, not a guarantee of sustained throughput to every destination.
Services are unmanaged. We maintain the hosting infrastructure and service accessibility. We may provide reasonable assistance with basic connectivity or recovery from guest network misconfiguration, but this does not create an obligation to administer your operating system, configure websites, install or troubleshoot custom software, remove malware, maintain your applications, or secure your workloads.
You are responsible for guest-system configuration, updates, access controls, applications, lawful content, and your own independent copies of important data. Reinstallation, deletion, and other destructive actions you authorize can permanently erase data. Confirm the target and preserve your files before requesting them.
We may carry out maintenance, mitigate attacks, replace hardware, or migrate infrastructure to protect reliability and security. We will give reasonable notice of planned material disruption where practicable. Emergency action may occur without advance notice. A material permanent change to a purchased location or service specification will be notified and handled consistently with applicable rights, including cancellation or other remedies where required. IP addresses are assigned for service use, remain subject to availability and upstream requirements, and are not sold to you. We do not guarantee historical IP reputation, geolocation-database accuracy, or acceptance by third-party websites.
You must comply with applicable software licences, copyright rules, and third-party terms. You must hold all rights needed to install, access, or use software in a third-party hosted virtual environment. A product key or successful activation alone does not establish those rights.
Where offered, our Windows template contains Windows Server 2022 Evaluation, which has a limited evaluation period normally stated by Microsoft as 180 days. It is not represented as a fully licensed commercial Windows installation. Permitted use, activation, remaining evaluation time, extensions, conversion, remote-desktop access rights, and other licensing requirements are governed by Microsoft’s applicable terms. Check the remaining evaluation time after provisioning.
Before the evaluation expires, you must arrange a lawful supported solution, such as appropriate licensing and conversion where permitted, or another permitted operating-system installation. Rearming or reinstalling is allowed only to the extent permitted by the applicable licence; neither creates a right to bypass licence restrictions. We do not authorize pirated keys, activation circumvention, or unlicensed use. Template availability does not remove AceRDP’s own licensing obligations or transfer them to you.
We do not guarantee conversion compatibility or recovery from licence expiry. Guest-system restrictions or shutdowns caused by evaluation expiry or your licensing configuration are outside the SLA unless caused by our failure to provide the service as described.
Services are prepaid. Prices, currency, taxes, billing periods, and any disclosed fees are shown before purchase. Your service period and expiry timestamp appear in the management page. You are responsible for ensuring payment reaches your account before expiry; reminders are a convenience, not a condition of expiry.
Renewal is manual unless you enable auto-renew for the service in its management page. Auto-renew uses only your available AceRDP account balance at the price disclosed for renewal. It does not authorize us to charge a saved card or another external payment method automatically. You may disable auto-renew before the renewal is processed. If your balance is insufficient, renewal may fail and the expiry rules apply.
Account balance is prepaid credit for AceRDP services, not a bank deposit. It has no interest and cannot be transferred or redeemed for cash except where required by law or expressly agreed. We do not provide voluntary refunds of unused account balance or completed purchases. This does not exclude refunds, withdrawal rights, service remedies, or repayment obligations required by law. We do not impose an undisclosed balance-expiry rule.
Renewal price changes will be communicated at least 30 days before taking effect, or longer where required. They do not change an already paid service period. A customer may choose not to renew; disabling auto-renew prevents future balance-funded renewals. A separately agreed fixed-price commitment takes precedence.
Payment fraud, reversals, and unpaid amounts may result in proportionate restrictions on affected services while investigated. Contacting support first is encouraged, but does not limit legitimate payment-dispute rights. We may submit relevant evidence to payment processors in accordance with applicable law and the Privacy Policy. We do not impose penalties merely because you exercise a statutory right or make a good-faith dispute.
If you buy as a consumer, mandatory protections applicable to you remain intact, including those concerning withdrawal, faulty services, unfair contract terms, refunds, and jurisdiction. Calling a transaction “non-refundable” does not override those protections.
Where a statutory cooling-off right applies, you may notify support of withdrawal by a clear statement identifying your account and purchase. For covered EU/EEA distance service contracts, the usual withdrawal period is 14 days from conclusion. The pre-contract information, applicable statutory form, and any legally required online withdrawal function must be provided through our purchase process.
If you expressly request immediate service during a withdrawal period, an applicable law may allow a proportionate charge for service supplied before withdrawal, provided its conditions are met. Immediate provisioning alone does not extinguish withdrawal rights for an ongoing hosting service. Any loss of withdrawal rights requires the conditions and express acknowledgements applicable to that particular contract; it is not inferred from acceptance of these Terms.
To withdraw, you may send: “I withdraw from my hosting contract with AceRDP LLC. Order/service: ____. Ordered on: ____. Customer name: ____. Address: ____. Account email: ____. Date: ____.” A signature is needed only if submitting on paper. This wording is optional; an unequivocal statement is sufficient. Statutory refunds are handled within the applicable legal deadline.
Outside statutory rights or a separately agreed arrangement, stopping use or requesting early cancellation does not create a voluntary refund. You may prevent the next renewal by leaving auto-renew disabled or disabling it before processing. Tell support if you also want an account closed; account closure and immediate server deletion are separate requests.
When a paid service period ends without successful renewal, the server is suspended and becomes unavailable. You have 72 hours (three days) from its expiry timestamp to renew. If it has not been renewed by then, it is deleted and its hosted data is permanently erased. Deleted data cannot be restored through the service.
An ordinary support ticket does not itself renew a service or pause the nonpayment deletion deadline unless we expressly confirm an extension. The separate pause for timely abuse-review tickets appears in Section 12. Keep independent copies before expiry. We are not providing a backup or archival service under these Terms.
Deleting server data does not require deletion of billing records, abuse evidence, or other records that we must or may lawfully retain. Legal preservation requirements can delay disposal of relevant data; preservation does not entitle you to continued hosting or access.
AceRDP has zero tolerance for cybercrime and knowing facilitation of unlawful activity. Services may be used for lawful desktop access, development, business applications, websites, game servers, and other legitimate workloads consistent with these Terms.
You must have the necessary rights and permissions for your activity and comply with laws applicable to you, the activity, and its hosting. Third-party authorization cannot authorize interference with unrelated networks or activity prohibited by these Terms. Our approval never authorizes unlawful conduct.
You are responsible for activity by your employees, contractors, resellers, end users, and others whom you allow to use the service. A compromised server may be isolated even where the customer did not deliberately cause the abuse; reinstatement requires effective remediation.
You must not use, offer, resell, store, distribute, or operate our services to carry out or knowingly support:
The examples above do not exhaust prohibited unlawful or harmful conduct. We do not offer “bulletproof hosting,” immunity from complaints, or protection from lawful investigation.
Before starting any of the following, describe the intended use to [email protected] and obtain our written approval:
We may refuse approval, impose documented safeguards, or withdraw approval on reasonable legal, security, upstream, or network-risk grounds. Approval applies only to the specified activity and scope, and does not excuse later abuse. Reselling ordinary compliant hosting is permitted without separate approval, subject to Section 13.
CPU, storage I/O, networking, API access, and other shared resources must be used reasonably without materially degrading other services or infrastructure. No fixed numeric fair-use ceiling is established by these Terms. Sustained saturation, excessive connection rates, harmful disk activity, or workloads materially impairing others may require investigation or mitigation. High usage alone is not proof of unlawful activity.
Where practicable, we will explain the observed impact and request adjustment before restricting a lawful workload. We may immediately throttle, isolate, or suspend a service where necessary to contain active disruption. We will not impose an undisclosed retroactive overage charge. Future numeric allowances or plan limits will be disclosed in advance and applied consistently with paid-period commitments and applicable law.
Do not operate services in a way that causes substantiated network abuse, IP blocklisting, or material loss of upstream connectivity. Reputation services, including AbuseIPDB and Spamhaus, may inform investigations but are not conclusive proof of customer wrongdoing. We assess relevant evidence, including the reporting period and which customer held the IP at that time. Protective restrictions may be necessary while a disputed issue is reviewed.
We may use abuse reports, relevant operational metadata, security indicators, and an internal abuse score to identify risk. These can trigger automated protective suspension. We do not publish detection thresholds that would enable evasion. A suspension notice will explain the material grounds, relevant policy, required response, deletion deadline, and ticket-review route, and identify automated decision-making where applicable, except to the extent lawful restrictions prevent disclosure. Customers may request human review through a support ticket.
Protective suspension is not a determination that a crime occurred. A report found inaccurate or unrelated to your service will not count as a confirmed policy violation. We may retain proportionate restrictions while credible unresolved risks remain.
For ordinary remediable violations, you may request reinstatement through a ticket. You must explain the activity, stop the violation, remedy any compromise, and provide reasonably requested evidence of lawful use or authorization. A maximum of two reinstatements is available following upheld abuse violations during the customer relationship. Reinstatement is conditional, not automatic. A third upheld abuse suspension results in termination of the hosting relationship and associated services. This policy applies across the customer’s accounts and replacement services, rather than resetting on a new server. Confirmed repeat copyright infringement may also result in termination in appropriate circumstances without waiting for three suspensions.
Serious unlawful activity, fraud, intentional evasion, or an immediate substantial threat may result in termination on the first occurrence. We may restrict other services on the account where their involvement or shared compromise reasonably requires it. Restrictions will be proportionate to the identified risk.
If you do not open an abuse-response ticket within 72 hours after the suspension notice is sent, the suspended server is deleted and its hosted data permanently erased. A timely, relevant abuse-review ticket pauses this abuse-related deletion deadline while we review it. It does not reinstate access or extend paid hosting. If further information is needed, we will state a reasonable response deadline. After deciding the ticket, we will notify you of the outcome and any new deletion deadline; a rejected review normally allows 72 hours from that notice to respond, unless the one-hour termination procedure below or an urgent lawful restriction applies. An unrelated or duplicate ticket does not indefinitely prevent deletion after review has concluded.
Following termination for a third upheld abuse suspension, we will ordinarily offer a one-hour opportunity to retrieve lawful files, beginning at the retrieval start time communicated to you. Retrieval is limited to a controlled transfer method we authorize; it does not restore permission to resume the workload. Retrieval may be restricted or unavailable where it would disseminate unlawful material, continue harm, compromise security, breach a legal order, or conflict with evidence-preservation obligations. We may then permanently delete the server. Independent copies remain your responsibility.
Valid abuse suspension does not pause billing or create an automatic refund. No voluntary refund is provided for termination caused by your material breach, subject to mandatory rights. Any disputed or legally required refund will be assessed under applicable law. An overturned suspension does not count as a strike; service restoration and applicable remedies will be considered.
You may ask support to review an enforcement decision and submit relevant evidence. This does not limit access to courts or other applicable legal redress. We may preserve relevant evidence or respond to competent authorities where legally required or otherwise lawfully justified, in accordance with the Privacy Policy. These Terms do not authorize unrestricted searches of customer data or unrestricted disclosure.
Reselling is permitted. You remain our contracting customer and are responsible for payment, your downstream relationships, and compliance by everyone using your services. You must communicate restrictions at least as protective as this Acceptable Use Policy, maintain a functioning abuse contact, act promptly on forwarded reports, and retain sufficient lawful records to investigate downstream activity.
You must not market our services as anonymous criminal infrastructure or claim immunity from enforcement. You may not give restricted activities to downstream users without the approval required above. Reselling does not create an agency relationship with AceRDP or entitle you to make promises on our behalf. We may require removal of an abusive end user or restrict affected resources. Downstream abuse can count against your reinstatement allowance.
Send reports to [email protected]. Include the affected IP, domain, exact URL or other precise location, relevant timestamps with timezone, supporting evidence, an explanation of the alleged violation, and a contact email. For illegal-content reports, include a good-faith statement that the information is accurate and complete, and your name where legally required; applicable exceptions for reporting child sexual abuse material remain intact. Do not send illegal material itself where providing a location or safe description is sufficient.
We assess sufficiently specific reports promptly, acknowledge receipt and communicate decisions as required, and take appropriate action. We may request missing information without delaying urgent containment. Knowingly false or abusive complaints are prohibited.
For copyright notices, identify the protected work and exact allegedly infringing material, provide your contact information and signature, state your good-faith belief that the use is unauthorized, and state that the notice is accurate and that you are the owner or authorized representative under penalty of perjury where required by applicable law. We operate a repeat-infringer termination policy and accommodate applicable standard technical measures. Counter-notices and restoration are handled under the applicable legal process, including statutory timeframes and litigation exceptions. This section does not claim safe-harbor eligibility or substitute for a required registered designated agent.
The SLA is 99.95% monthly availability per affected VM during its active paid service period. Availability means that the hosting infrastructure can keep the VM running and provide network connectivity at its virtual network interface. It does not guarantee that customer-configured RDP, SSH, applications, or every external network route will work.
Availability is calculated as:
100 × (eligible service minutes − qualifying unavailable minutes) ÷ eligible service minutes.
Eligible minutes are minutes in the calendar month during the VM’s active paid period, excluding the periods specified below. A newly provisioned or part-month service is measured only for its eligible period. If there are no eligible minutes, there is no availability calculation.
Qualifying unavailability is an infrastructure or hosting-network failure within our responsibility that prevents the VM from running or connecting. Our monitoring, incident records, and credible customer evidence are used to establish timing. A failed ping alone is insufficient where the service remains reachable or ICMP is intentionally blocked.
| Monthly availability | Credit against affected VM’s eligible monthly fee |
|---|---|
| 99.95% or above | None |
| Below 99.95%, but at least 99% | 5% |
| Below 99%, but at least 95% | 10% |
| Below 95%, but at least 90% | 25% |
| Below 90% | 50% |
The eligible monthly fee is the hosting fee attributable to that VM’s paid service in the relevant calendar month, excluding taxes, one-time charges, and unrelated services. Credits are applied to account balance, cannot exceed 50% of that fee under this schedule, and are not stacked across incidents to produce a higher tier.
Excluded periods are: maintenance notified at least 24 hours in advance and reasonably limited to the announced scope and duration; urgent security maintenance reasonably necessary to contain an imminent threat; customer-requested shutdowns, reinstalls, and migrations; customer configuration, software, licence expiry, or exhausted guest resources; nonpayment suspension; upheld policy-enforcement restrictions; and failures of customer devices or external networks beyond our hosting-network handoff. Ordinary hardware failures and failures of the upstream connectivity used to provide our hosting service are not excluded merely because a supplier caused them. An overturned enforcement suspension caused by our error is assessed as qualifying downtime where it prevented availability.
Exceptional events beyond our reasonable control may be excluded only to the extent their impact could not reasonably be prevented or mitigated. A DDoS incident is not automatically excluded merely because it is a DDoS incident; the cause and our reasonably available mitigation are assessed. DDoS protection reduces risk but is not a promise that every attack can be absorbed without interruption.
Submit a ticket within 14 days after the end of the affected calendar month, identifying the VM, incident timestamps, and available evidence. We review the claim and apply an eligible credit following confirmation. This contractual claim deadline does not shorten statutory limitation periods. SLA credits are the contractual remedy for ordinary availability shortfalls, without limiting mandatory remedies or liability that cannot lawfully be restricted.
You retain rights in your lawful data. You grant us only the permissions reasonably necessary to host, transmit, manage, secure, migrate, or delete it in providing the service or complying with law. We do not acquire ownership of your content.
We handle personal data as described in the Privacy Policy and applicable data-protection terms. Administrative access to a VM or its stored content must be limited to a lawful, necessary purpose, such as authorized support, incident investigation, or a legal obligation, with appropriate access controls. These Terms do not create blanket consent to inspect content. Operational monitoring and abuse scoring must be described accurately in the Privacy Policy.
If you process personal data for others through the service, you are responsible for your obligations as controller or processor. A legally required data-processing agreement and transfer safeguards must be in place before that processing; acceptance of these Terms alone does not supply them.
We will provide services with reasonable care and skill. Except for express contractual promises and rights required by law, we do not promise uninterrupted or error-free operation, compatibility with every application, third-party platform acceptance, or suitability for safety-critical systems. Do not rely on a single VM for functions where interruption could cause injury or catastrophic loss without independent safeguards.
For business customers, to the maximum extent permitted by law, we exclude indirect, consequential, incidental, special, and punitive losses, including indirect loss of profit, revenue, goodwill, or business opportunity. Our aggregate liability arising from the same or related events is limited to the fees paid for the affected services during the three months preceding the event, or the affected-service fees paid to date if shorter. This limit does not prevent payment of an expressly due refund or SLA credit.
These exclusions and caps do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that applicable law prohibits excluding or limiting. They do not restrict mandatory consumer remedies or data-protection rights. For consumers, liability is restricted only to the extent valid under the mandatory law applicable to their contract; the business-customer cap does not automatically apply.
You must take reasonable steps to reduce avoidable loss, including securing your systems and retaining independent copies of important files. This obligation does not excuse our own breach or eliminate mandatory remedies for data loss.
If you contract as a business, you will indemnify AceRDP against third-party claims and reasonable, documented defence costs to the extent caused by your unlawful content, infringement of third-party rights, or material breach of the Acceptable Use Policy, including activity of downstream users for whom you are responsible. This does not cover loss caused by AceRDP’s own breach, negligence, or misconduct, or penalties that cannot lawfully be transferred.
We will notify you promptly of a claim, permit reasonable participation in its defence, and cooperate reasonably at your expense. Neither party may agree a settlement imposing an admission, non-monetary obligation, or uninsured payment on the other without its consent. This indemnity does not apply to consumers.
We may discontinue a service or end the relationship for legitimate operational or commercial reasons unrelated to customer breach, normally with at least 30 days’ notice and a reasonable opportunity to export lawful data. Unused prepaid service fees and unused purchased account balance will be refunded where we close the account for our convenience. This exception does not establish a general right to redeem account balance.
A legal prohibition or urgent security event may require earlier action. We will provide notice and access for lawful retrieval where permitted and practicable, and handle prepaid amounts consistently with applicable law. Events beyond reasonable control may delay performance, but do not remove duties to take reasonable mitigation steps, communicate material disruption, or provide mandatory remedies.
We will notify you of material changes to these Terms at least 30 days before they apply, except where a shorter period is reasonably necessary for a legal requirement or urgent security reason. Changes do not retrospectively authorize conduct or remove accrued rights. We will obtain express acceptance where required. You may decline future renewal; any statutory cancellation or refund rights remain intact. Posting new wording alone is not treated as unlimited permission to rewrite an existing paid contract.
Contractual and enforcement notices may be sent to your registered email or through the account ticket system. Keep your email accessible. Relevant deadlines are stated with a timestamp and timezone; delivery problems caused by outdated contact details do not automatically extend contractual deadlines, subject to applicable law.
For business customers, these Terms are governed by Wyoming law and applicable United States federal law, excluding conflict-of-law rules, and disputes are subject to courts with competent jurisdiction in Wyoming. For consumers, this choice does not deprive you of mandatory protections or rights to bring proceedings in another competent jurisdiction, including your home jurisdiction where applicable. No mandatory arbitration or class-action waiver is imposed by these Terms.
If a provision is unenforceable, the remaining provisions continue to the extent legally possible; an invalid provision is not automatically rewritten to the harshest permissible version. Failure to enforce a provision once is not a continuing waiver. You may not transfer the agreement without our written approval, except where mandatory law allows it. We may transfer it to a successor with notice and protection of your applicable rights. These Terms, accepted orders, and any separately agreed contracts constitute the service agreement, without excluding legally binding representations or mandatory rights. Provisions that by their nature must survive termination continue only to that extent.